Support & Frequently Asked Questions

 

TurboCord EV Charger

TurboCord plugs directly into your 240 volt outlet. You connect the charger to your electric vehicle when you park it, and disconnect it when you’re ready to drive.

A solid blue light on the module indicates there is power coming to the unit. A pulsing blue light indicates that the unit is communicating with the car and charging the car. Check your car charging indicator as well.

TurboCord knows when it’s done charging, and will stop charging automatically. You will still need to disconnect the connector from your electric vehicle before you drive away.

Yes. We recommend that you install the cable hanger that is included, so that the cable is convenient and does not lay on the floor.

No. The TurboCord requires a NEMA 6-20 receptacle. In comparison, our EVSE-RS plug-in home charging station requires a NEMA 6-50 receptacle.

No the basic unit is either 240V or 120V/240V. The 240V unit will not work with 120V power, even if you have an adapter.

We complied with UL for safety regulations to supply an appropriately designed 240 volt adapter with the 120 volt module.

TurboCord is designed with safety and reliability in mind, and is listed by the Underwriter’s Laboratory (UL), the same people who certify other electric appliances in your home.

Yes, it is designed to be operated safely regardless of weather conditions, however, The National Electrical Code requires while-in-use covers when attaching cord-connected equipment in an outdoor environment where the outlet in use could be subject to water intrusion.

Nothing. The unit is housed in a NEMA 6P rated enclosure, so it is waterproof up to 3 feet underwater.

The TurboCord was designed to be small, light, and safe. The NEMA 6-20P Plug configuration was chosen because of its small size which allows the body of the TurboCord to be much smaller than if a 30 Amp plug been used. The 20 Amp rating of the plug matches the electrical code requirements for the 16 Amp rating of the TurboCord. Consult a qualified electrician for your installation. The installation of the outlet requires a NEMA 6-20R receptacle, an outlet cover for outdoor use, and a 20 Amp 2-Pole Circuit Breaker.

Residential Installation

At Webasto, we specifically train our network of certified installers on the specifics of installing residential and commercial EV charging. They’re required to know all of the relevant local requirements for charger installation, and they are equipped with special equipment that allows them to certify that a charger is functioning properly. Not only that, our installers will obtain necessary permits and manage the inspection of the completed installation by the local regulatory agency. This takes added hassle off of your shoulders and allows you to enjoy your new EV and charging experience worry-free.

Sometimes equipment can fail and problems arise, even with one of the best reputations in the industry for reliability. If in the unlikely event that you have an issue with the operation or installation of your EV charger, we offer a 3-year hassle-free limited warranty that includes on-site hardware replacement. If you ever have a problem you can be confident that our customer service team has your back.

We offer turn-key installation services. Depending on your garage configuration, we offer a standard one-day installation service with prior pre-assessment and permit gathering. Our installation partners will handle the permit process for you. All you need to do is speak with one of our Customer Service Representatives who will ask you a few questions and get your service scheduled. To get started, simply give us a call at 888-833-2148.

+ 20 or 40 ampere, 240-volt circuit breaker in existing utility panel

+ 30 feet or less of feeder from utility panel to the EV charger or NEMA 6-20 receptacle where your EV charger or TurboCord will be connected or plugged in

+ The EV charger or NEMA 6-20 receptacle will be installed at your preferred location per assessment

+ The EV charger or NEMA 6-20 receptacle will be fully tested and certified as operational

+ Customer will be trained on operation and troubleshooting

+ Permit will be pulled (fees may apply)

+ Industry leading warranty. 3 years parts and labor. 24/7 call center support